Chatbots have become an essential tool for businesses, providing 24/7 customer support and streamlining operations. However, there are times when your chatbot might not function as expected. One of the primary reasons could be related to billing credits or security settings. In this article, we will explore these issues and provide solutions to get your chatbot back on track.

1.) Billing Credits Issue

One of the most common reasons for a chatbot to suddenly stop working is the exhaustion of billing credits. Many chatbot platforms operate on a credit-based system, where each interaction or message consumes a certain amount of credits. If you have used all your allocated credits, your chatbot will cease to function until more credits are purchased or allocated.

For more information on managing billing credits, visit the billing section of your chatbot provider's website.

2.) Security Settings

Another reason your chatbot might not be working is due to Security settings.

Check Throttling Settings

Verify if the message or conversation limits have been reached in the throttling settings. Adjust the limits if needed to ensure the chatbot continues to function.

Review Access Control List (ACL)

Please check the ACL to confirm that no authorized IPs or countries are blocked. Unblock any necessary IPs or regions to restore access.

Validate Allowed Domains

Ensure that the chatbot is correctly configured to operate on the required domains. Update the domain list if misconfigurations are causing issues.

Note: Reaching the credit limit or throttling settings could cause your chatbot to suddenly stop.

If you still have any issues, feel free to contact our support at support@yourgpt.ai or use live chat support.