There are several ways to set up human handoff on YourGPT chatbot, allowing seamless transitions from the chatbot to a human agent when necessary. Here are three methods:

Way 1: Human Handoff via Button Follow-Up

1. Enable the Request Human Button
Navigate to the YourGPT Widget settings and enable the Request Human button. This allows users to easily request a human agent when needed.

2. Set Up Webhook Notifications
You can configure a webhook endpoint to receive notifications when users press the button. Our Chatbot has built-in support for Slack and Discord webhooks, but you can also integrate other services like Zapier or Pabbly by adding a custom webhook URL.

Way 2: Human Handoff When Chatbot using automated response

1. Set Up Automated Responses
Configure your chatbot with automated responses for keywords like “talk to human” or “connect human.” You can add a response like “Our team will get back to you shortly.”

2. Enable Escalation Option
For these specific messages, enable the Escalation option so that a human agent is notified when the chatbot cannot answer a query.

Way 3: Human Handoff via Intent Matching or Unable to Answer

1. In Chatbot Studio, Use Intents or Unable to Answer Event

By utilizing the Chatbot Studio, you can set up escalation based on intents or events. Intents provide broader matching capabilities, allowing users to request a human agent in various languages, using different phrases, or even with typos. The “unable to answer” event will be triggered when the chatbot encounters scenarios where it refuses to respond or is unable to provide an answer, prompting the escalation.

2. Custom Logic with Studio

With Chatbot Studio, you can also create custom workflows, such as sending an email when a human is requested, creating a support ticket with additional user information, or any other custom escalation logic.

By setting up these handoff methods, you ensure that users can always request human assistance whenever needed, improving the overall user experience.