How to Use AI Copilot Actions for WooCommerce

How to Turn It On

Go to Functions → AI Copilot Actions, then select WooCommerce from the list. Turn on whichever of the 5 actions you want your chatbot to use.

These actions work directly on your WooCommerce store.

The 5 Actions

These work together as a sequence, though a shopper doesn't need to know that — it just feels like one smooth conversation.

1. Search Products

When a shopper describes what they want ("do you have any t-shirts?"), the AI quietly searches your catalog by product name. Nothing appears in the chat yet — it's just the AI figuring out what to show next.

2. Display Products

The AI shows matching products as cards right in the chat — image, name, and price (with the original price shown struck-through if it's on sale).

• Tapping Add on a card adds it straight to the shopper's cart — instantly, no confirmation, since they're clicking a real button.

• Tapping a product's image or name opens a full product view with photos, description, and options like size or color.

• Once a product is already in the cart, the card shows an "In cart" badge with quantity controls, and the button becomes "Add another option" for picking a different variation.

3. Product Details

When the AI needs specifics about a product — like which sizes or colors are available, or the exact variation to add to cart — it looks this up behind the scenes. Shoppers don't see this as a separate step; it just feels like the AI already knows the answer.

4. Add to Cart

This is the shopper's real WooCommerce cart — the same one they'd see at checkout, not a separate one just for chat. There are two ways an item gets added:

• Through conversation — if a shopper types something like "add that to my cart," the AI asks for confirmation first: a dialog titled "Add to Cart" asking "Add 1x [Product] to your cart?" with Cancel and Add to Cart buttons.

• By tapping a button — clicking Add on a product card or in the cart view adds immediately, no confirmation needed.

For variable products (like a t-shirt with color and size), tapping Add opens an option picker so the shopper can choose before it goes in the cart.

If an item is out of stock it's clearly marked and can't be added. If your store limits stock, the quantity stepper stops at the amount available and shows "Only N available."

5. View Cart

Shows an interactive cart card — item images, quantities (with +/− controls), prices, and a running total — plus a Checkout button that takes the shopper straight to your store's real checkout page.

Good to Know

• Requires Agent Mode. Like all AI Copilot actions, these only run when Agent Mode is enabled.

• These work on your website only. Copilot Actions run in the shopper's browser on your store, so they don't apply to messaging channels. For those, use the WooCommerce template in AI Studio.

• Each action can be turned on or off individually — you don't have to enable all 5 at once.