Import and Train AI Model with Zendesk Data
This guide will walk you through the process of importing learning data from Zendesk and creating a new training job on your AI platform. You’ll learn how to set up the training job and start the training process using your Zendesk knowledge base.
1. Navigate to Training
Click on Training in Sidebar.
Go to Others and click on Click on Import button.
2. Get Your Credentials
Login to Zendesk
Go to your Admin Center.
Go to your Zendesk Admin Center.
Navigate to Accounts> Contacts > Email.
In the Zendesk Admin Center, go to Apps and integrations > APIs > API tokens.
Click on “Add API token”.
Enter a name for the token to help you identify its purpose.
Click “Create.”
copy the token
Look at the URL in your browser when you are in Zendesk Dashboard. It will be in the format:
yourcompany.zendesk.com
.
3. Create New Job
Fill all the Credentials & add the Job Name.
Select the AI Model for Training.
Add instruction for AI if you need.
Click on Create Job button.

Zendesk Job is created.
Navigate to Learning Data by clicking on the Job name.
4. View your learning from Zendesk
Go to the Zendesk Learning option.
Click the Train button to train the data.
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