1. Understanding AI Credits:

AI credits represent the usage of AI-powered features in your chatbot. An AI credit is calculated as the product of tokens and the AI model's consumption rate that is used when performing any AI task.

2. Explore AI-Powered Features:

Our platform offers a variety of AI-driven features that can enhance your chatbot’s capabilities, such as:

• Generating AI-based answers

• Automatic learning from past conversations

• Sentiment analysis and top intent analysis

• Summary generation and faster AI-assisted replies

• AI Helpdesk and more

3. Understand Model Pricing:

Different AI models have varying costs, For example, OpenAI pricing for the GPT-4.1 model is $8 USD per million tokens. Whereas in our platform, 1 million credits are roughly equivalent to $3.5 USD

As the cost of the GPT-4.1 model is higher than our baseline rate, we apply a pricing multiplier of 2.5x to align with provider pricing.

So total credits consumed = Tokens used × Model consumption rate.

As the provider cost goes down, we also reduce the pricing accordingly. For other models, you can check the difference here: AI Model & Consumption Rate

4. Calculating the AI Credits:

You can use our AI Credits Calculator to calculate your AI credit usage. This tool will give you an approximate number of AI-powered knowledgebase messages your chatbot can handle. There are no limits on the number of automated or static responses created in the chatbot studio, so those won’t impact your credits.

5. Get More Done with AI

With our AI-first platform, you can unlock real value for your business using AI—driving high efficiency in customer support, boosting sales, Internal workflow automation, and more.