You can enhance your agents’ efficiency by giving them access to AI-powered knowledge right from the Crisp dashboard. Here’s how to do it:
Use the “Ask AI” Feature
In the Crisp dashboard (as shown in the image), you’ll find the Ask AI button. This allows your agents to quickly access and query the knowledge base for relevant information to assist users in real-time. The AI will pull up answers from the knowledge database and provide helpful responses to complex user queries, empowering agents with instant access to company knowledge.
Alternatively, Use the Chrome Extension
Another option is to install the YourGPT Chrome Extension. This tool allows agents to ask questions from the AI knowledge base without leaving their browser, providing even more convenience and boosting their productivity.
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