1. Transfer Conversation to AI
On the Crisp dashboard, navigate to the conversation window and find the YOURGPT AI BOT section on the right-hand side.
• Click the “Transfer to Bot” button to send the ongoing conversation back to the AI chatbot. The bot will take over the conversation from the human agent and respond based on its training.
2. Transfer Conversation to a Human
If you want to manually handle the conversation from AI, you can intervene by pressing the button or you can simply send a message and chat mode will be automatically transferred to Human Mode.
This seamless handoff ensures that users can smoothly switch between AI and human support as required, improving the overall support experience.
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