Audio messages allow you to send voice recordings or sound clips to users. You can either upload a pre-recorded audio file (Static) or generate audio dynamically (Runtime).

How to Add an Audio Message?

1. Go to your scenario.

2. Select "Add Message" and choose Audio.

3. Choose between Static and Runtime modes.

Static Audio Messages

Static audio messages use a pre-recorded file or a direct URL.

1. Select Static mode.

2. Enter a direct URL to an audio file (optional).

3. Upload an audio file (Max 50MB) by dragging or selecting a file.

4. Click Save to add the audio message to the flow.

Generating AI Audio

AI-generated audio allows you to create dynamic voice responses without uploading pre-recorded files.

1. Click "Generate" under the Generate with AI section.

2. A new window will open with a text box and voice selection.

3. Select the Voice from the dropdown menu.

4. Enter the text that should be converted to AI-generated audio.

5. Click Generate to create the audio file.

Once generated:

• The AI-generated audio will appear in the Audio section.

• A URL will be assigned to the file for playback.

• You can play, download, or delete the generated audio.

Saving and Publishing

1. Click Save to apply the generated audio to your agent flow.

2. Click Publish to make it live.

Runtime Audio Messages

Runtime audio messages generate sound dynamically.

1. Go to the Audio section in your agent flow.

2. Select Runtime instead of Static.

3. Choose a voice from the dropdown menu.

4. Enter the TTS Message (text that will be converted to speech).

5. Click Save to apply the changes.

Note: Audio messages may not be supported in all integrations. Check compatibility before using this feature.