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How to setup Human Handoff on Crisp Widget?
setting up human escalation with crisp chatbot

There are several ways to set up human handoff on Crisp, allowing seamless transitions from the chatbot to a human agent when necessary. Here are three methods:

Way 1: Human Handoff via Button Follow-Up

1. Enable the Request Human Button
Navigate to the Crisp settings and enable the Request Human button. This allows users to easily request a human agent when needed.

2. Set Up Webhook Notifications
You can configure a webhook endpoint to receive notifications when users press the button. Crisp has built-in support for Slack and Discord webhooks, but you can also integrate other services like Zapier or Pabbly by adding a custom webhook URL.

For more advanced options, please check this documentation https://help.yourgpt.ai/article/how-to-setup-human-handoff-217

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