There are several ways to set up human handoff on Crisp, allowing seamless transitions from the chatbot to a human agent when necessary. Here are three methods:
Way 1: Human Handoff via Button Follow-Up
1. Enable the Request Human Button
Navigate to the Crisp settings and enable the Request Human button. This allows users to easily request a human agent when needed.
2. Set Up Webhook Notifications
You can configure a webhook endpoint to receive notifications when users press the button. Crisp has built-in support for Slack and Discord webhooks, but you can also integrate other services like Zapier or Pabbly by adding a custom webhook URL.
For more advanced options, please check this documentation https://help.yourgpt.ai/article/how-to-setup-human-handoff-217
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