Actions are powerful tools that allow your chatbot to perform key tasks quickly and efficiently with just a single node. Whether it’s escalating a conversation to a human agent or creating a new contact, actions help automate important processes within your flow.
How to Trigger Actions in Your Flow
Inserting an action into your flow is as simple as adding an Action Node. Each action triggers a specific behavior in the chatbot. Some examples of actions include:
• Escalate to Human: Transfers the conversation to a human agent.
• Create Contact: Adds a new contact by providing necessary details.
Sequence of Steps and Block Knowledge:
Understanding the sequence of steps and how blocks work in your flow is crucial for effectively using actions. Ensure that your actions are placed logically within the flow so that the desired behavior occurs at the right moment in the conversation.
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