The No Match feature allows you to define how your chatbot should respond when a condition in a given node is not met. This can be useful in scenarios such as:

• Capturing a specific entity where the user’s input does not match the required format or description.

• Handling mismatches in conditional logic within nodes like the Conditions Node or other similar Nodes, where there can be no match.

This ensures a seamless user experience by guiding the conversation even when expectations are not met.

Handling No Match Scenarios

The No Match feature provides two options to manage these situations:

1. Send Messages

   Use this option to display a custom re-prompt message when a mismatch occurs. This helps the user understand what went wrong and provides them with an opportunity to correct their input.

2. No Match Path

   This option redirects the conversation flow when conditions are not met. It allows you to guide users to alternative paths or scenarios tailored to their input, ensuring the conversation continues smoothly.

Key Benefits:

• Improves user experience by handling mismatched inputs gracefully.

• Provides flexibility to either re-engage users with prompts or navigate them to alternate flows.

• Ensures robust chatbot logic by managing unexpected scenarios effectively.